Frequently Asked Questions


Can you tell me where your cocoa beans come from?

Of course, please see our origins page.

How do you make your chocolate?

To learn more about how we make our chocolate please see our lab secrets page.

How can I buy your chocolate?

You can buy our chocolate from our online store or from one of our stockists (please see them listed on our homepage).

What are your online order delivery options?

If you order from our online shop we are able to deliver for FREE to all local people within the BA15 postcode (at checkout please use discount code “BA15”). For those outside of BA15 we deliver via Royal Mail at a charge of £2.95. If the discount code is used in error we will cancel the order and contact you regarding the options.

At present we are unable to deliver internationally.

How should I store my chocolate?

If you manage to save some chocolate to require storage, please store it in a cool dry place out of direct sunlight and consume by the best before date on the packaging.

Sustainability

At BeanCraft we try our best to be as environmentally conscious as possible throughout our business. We will be able to share more about this with you soon.

Do you have a Privacy Policy?

Yes, please click here.

What are your Terms and Conditions?

For details please click here.